FAQ (aka the section you check before emailing or calling us)
1) Is there a minimum for free delivery?
No. There is no free delivery. But there's no minimum for ordering either. You can order one pack of tortillas and we will still send it.
2) How much is the delivery charge.
$15 for regular delivery. Additional $5 for priority delivery.
3) What is regular delivery?
That means that it will very likely be sent out one working day after receiving your order in one of the 2 delivery time windows (1 to 5pm or 5pm to 10pm) if we have stock of all the items that you request. Regular delivery days are Wednesday through Saturday. There is no delivery on Public Holidays.
4) What is priority delivery?
That means that your order every effort will be done to deliver within the time frame that you request provided that
a)we're open for business,
b) we have stock of the items that you request and
c) we have enough time to prepare your order
If delivery is requested on Monday, Tuesday, Sunday or Public Holiday a surcharge may apply.
5) What if I want delivery in the morning?
We are sorry but we don't have morning deliveries. The best thing that we can offer is 11am pick up from Wednesday to Sunday. Please note that this option is not automatic and needs confirmation from us via whatsapp.
6) It's 3pm and I want to pick up my order at 4pm from your location? Is that possible?
Thats's very unlikely but not impossible. To find out please try reaching us by whatsapp at 96529274. If we don't or can't reply, please assume the unlikely has turned into the impossible.
7)Why can't I just drop in and buy items from your shop?
There are a few reasons, Firstly, we are no longer a shop. The pick-up point is mainly a restaurant, and while we can prepare orders that are placed in advance, our restaurant guests have a priority in being tended to.
Secondly, although you might see that we have some products on display, they may be already spoken for by customers who place their orders online.
8) I have a big party tomorrow/next week/next month and need some ingredients. Can you guarantee that the items will reach me in time?
The short answer is no.
The longer answer is: we can't make promises other that we will try our best. We care deeply for our customers but there are many factors that can delay a delivery that we can't foresee, like sudden changes in weather (which can make local or international deliveries late), or quality or stock issues at origin (particularly with fresh vegetables) that we are aware only at the last minute.
So the best policy to hedge yourself against these potential risks are
a) early placement of orders and
b) prepare alternate menu plans from the beginning
9) I can't select "self-collection" and am still being charged for delivery.
Go to the "Shipping Address" section at checkout and select "Will pick up order at store location" from the drop-down menu. The delivery charges will be waived.
10) I'm stuck at checkout and I only get an error message that says "Error: Delivery slot (type) is required".
Click "Ok" and then go type in the word "Afternoon" or "Evening" in the space provided. Click "Ok". Done.
11) Approximately how many <poblanos/jalapeños/tomatillos/etc> come per pack?
We don't know. Why? Because these are not manufactured, standarized items so size varies greatly from batch to batch. So sometimes you get more or less pieces per the same weight. Life is like a box of chocolates.